Payment Methods

Welcome to Italgem Jewellers! We are dedicated to providing you with a seamless and secure shopping experience. This Payment Methods Policy outlines the various payment options available for purchases made on italgemjewellers.com, along with important information regarding payment processing, security, and refunds. Please take a moment to review this policy to ensure a smooth transaction process.

1. Introduction

At Italgem Jewellers, a brand under Stephen Center Inc., we offer a curated selection of high-quality hoodies and embroidered shirts designed to enhance your wardrobe. To facilitate your purchases, we provide multiple secure payment options tailored to meet your preferences and ensure the safety of your financial information.

2. Accepted Payment Methods

We currently accept the following payment methods:

a. PayPal

Overview: PayPal is a trusted and widely recognized online payment platform that allows you to make secure payments using your PayPal account or credit/debit cards linked to your PayPal account.

How It Works:

  • PayPal Account: If you have a PayPal account, you can log in and complete your purchase seamlessly.
  • Credit/Debit Cards: If you prefer not to use a PayPal account, you can still pay using major credit or debit cards through PayPal’s guest checkout option.

Benefits:

  • Security: PayPal offers advanced fraud protection and encryption to safeguard your financial information.
  • Convenience: Save your payment information for faster future transactions.
  • Flexibility: Choose from various funding sources, including bank accounts, credit cards, and PayPal balance.

b. Stripe

Overview: Stripe is a leading online payment processing platform that enables secure transactions using major credit and debit cards. Stripe ensures that your payment information is handled with the highest level of security and compliance.

How It Works:

  • Credit/Debit Cards: Enter your card details directly on our secure checkout page powered by Stripe.
  • Digital Wallets: Depending on availability, you may also have the option to pay using digital wallets like Apple Pay or Google Pay through Stripe.

Benefits:

  • Security: Stripe complies with the highest security standards, including PCI-DSS, to protect your payment information.
  • Speed: Fast and efficient processing ensures that your orders are confirmed promptly.
  • Global Reach: Accept payments from customers worldwide, although our shipping is currently limited to the United States.

3. Payment Processing

a. Order Confirmation

Once you have successfully completed your payment, you will receive an order confirmation email containing your purchase details. This email serves as your receipt and includes important information such as order number, items purchased, and estimated delivery dates.

b. Processing Time

  • Standard Orders: Payments are processed immediately upon order confirmation.
  • High-Value Orders: For orders exceeding $1,000, additional verification may be required to ensure the security of the transaction. This may slightly extend the processing time.

4. Security Measures

At Italgem Jewellers, the security of your financial information is our top priority. We implement comprehensive security measures to protect your data during the payment process:

  • Encryption: All payment transactions are encrypted using Secure Socket Layer (SSL) technology to prevent unauthorized access.
  • PCI Compliance: We adhere to the Payment Card Industry Data Security Standards (PCI-DSS) to ensure that your credit and debit card information is handled securely.
  • Fraud Detection: Advanced fraud detection systems monitor transactions for suspicious activity, ensuring that your purchases are safe and legitimate.

5. Refunds and Chargebacks

a. Refunds

Refunds are processed in accordance with our Refund and Returns Policy. Once your return is received and inspected, approved refunds will be issued to your original payment method within 2-5 business days.

Important Notes:

  • Processing Fees: Any original transaction fees charged by PayPal or Stripe are non-refundable.
  • Partial Refunds: In cases where only part of an order is returned, partial refunds may be issued based on the value of the returned items.

b. Chargebacks

In the event of a chargeback initiated through PayPal or Stripe, our customer service team will work diligently to resolve the issue. Please contact us directly at [email protected] if you encounter any problems with your payment, and we will strive to address your concerns promptly.

6. Billing Information

Please ensure that all billing information provided during checkout matches the information on file with your payment provider. Incorrect or mismatched billing details may result in delays or declines in processing your payment.

7. Currency

All transactions on italgemjewellers.com are conducted in US Dollars (USD). If you are purchasing from outside the United States, please be aware that currency conversion rates and foreign transaction fees may apply, depending on your payment provider.

8. Order Modifications and Cancellations

Once a payment has been successfully processed, any modifications or cancellations to the order must comply with our Cancellation Policy. Prompt communication is essential to ensure that changes can be accommodated before the order is shipped.

9. Disputes and Resolution

Should you encounter any issues with your payment or order, please contact our customer service team immediately:

We are committed to resolving any disputes amicably and efficiently to ensure your satisfaction.

10. Contact Information

For any questions or concerns regarding our Payment Methods Policy, please reach out to us through the following channels:

Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM EST, to assist you with any inquiries or issues related to payments.

Thank you for choosing Italgem Jewellers! We value your trust and are committed to providing you with secure and convenient payment options. Your satisfaction is our priority, and we look forward to serving you with our exclusive collection of hoodies and embroidered shirts.

Last Updated: January 4, 2025