Shipping Policy

Welcome to Italgem Jewellers! We are committed to providing you with exceptional service and ensuring that your shopping experience is seamless from the moment you place your order to the delivery of your stylish hoodies and embroidered shirts. Please take a moment to review our comprehensive Shipping Policy outlined below.

1. Introduction

Italgem Jewellers, a brand under Stephen Center Inc., is dedicated to delivering high-quality hoodies and embroidered shirts to our valued customers across the United States. This Shipping Policy details our shipping procedures, costs, delivery times, and guidelines to ensure your orders are handled with the utmost care and efficiency.

2. Order Processing

Processing Time:
All orders are processed within 2-4 business days from Monday to Friday, between 9:00 AM and 5:00 PM. Please note that orders placed on weekends or holidays will begin processing on the next business day.

Order Confirmation:
Upon placing an order, you will receive an order confirmation email containing your order details. This email serves as your receipt and contains important information about your purchase.

3. Shipping Rates and Delivery Estimates

Standard Shipping:

  • Orders Over $199: Enjoy Free Shipping on all orders exceeding $199.
  • Orders Under $199: A flat shipping fee of $7.99 will be applied to orders below $199.

Delivery Time:
Estimated delivery time is 7 to 15 business days from the date of shipment. Delivery times may vary based on your location within the United States and unforeseen circumstances such as weather delays or carrier issues.

4. Shipping Carriers

We partner with reliable shipping carriers to ensure your orders arrive safely and promptly:

  • FedEx
  • UPS
  • USPS

Your chosen shipping method will depend on the size, weight, and destination of your order. All shipments include standard tracking to monitor your package’s journey.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s website. You can use this information to monitor the status and location of your package in real-time.

6. Shipping Restrictions

Shipping Only Within the United States:
Currently, Italgem Jewellers ships exclusively to addresses within the United States. We do not offer international shipping at this time.

Address Accuracy:
Please ensure that your shipping address is accurate and complete. Italgem Jewellers is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

7. Taxes

A 5% sales tax will be applied to all orders shipped within the United States. This tax is calculated based on the shipping address provided during checkout.

8. Delivery Issues

a. Damaged Items:
In the rare event that your order arrives damaged, please contact us immediately at [email protected] or call us at (402) 715-5463. Provide your order number and a description of the damage, and we will arrange for a replacement or refund as appropriate.

b. Lost Items:
If your package is lost in transit, please notify us within 7 business days of the expected delivery date. We will work with the carrier to locate your package and, if necessary, issue a replacement or refund.

9. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our Returns & Exchanges Policy for detailed instructions.

Return Eligibility:

  • Items must be returned within 30 days of receipt.
  • Products must be in their original condition, unworn, and with all tags attached.
  • Customized or personalized items may not be eligible for return unless defective.

Return Shipping:

  • Orders Over $199: Free return shipping.
  • Orders Under $199: A flat return shipping fee of $7.99 applies.

Please include your order number and reason for return in your return package to expedite the process.

10. Handling Charges

Handling fees cover the costs associated with processing and packaging your order. These fees are included in the shipping charges outlined above and ensure that your products are carefully prepared for shipment.

11. Contact Information

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please don’t hesitate to reach out to us:

Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM EST, to assist you with any inquiries.

Thank you for choosing Italgem Jewellers! We appreciate your business and are committed to providing you with the best shopping experience possible. Your satisfaction is our top priority, and we look forward to serving you with our exclusive collection of hoodies and embroidered shirts.

Last Updated: January 4, 2025