Refund and Returns Policy

Welcome to Italgem Jewellers! We strive to ensure that your shopping experience is enjoyable and satisfactory. This Refund and Returns Policy outlines the guidelines and procedures for returning products and requesting refunds for purchases made on italgemjewellers.com. Please take a moment to familiarize yourself with our policies to ensure a smooth and hassle-free process.

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1. Introduction

At Italgem Jewellers, a brand under Stephen Center Inc., we specialize in offering high-quality hoodies and embroidered shirts designed to meet your style and comfort needs. Our commitment is to provide you with exceptional products and outstanding customer service. If you are not entirely satisfied with your purchase, we are here to help.

2. Eligibility for Refunds and Returns

To be eligible for a refund or return, your item must meet the following criteria:

• Time Frame:

  • Returns: Must be initiated within 30 days of receiving your order.
  • Refunds: Processed within 2-5 business days after we receive and inspect your returned item.

• Condition of Items:

  • Items must be unused, unworn, and in their original condition with all tags and packaging intact.
  • Customized or personalized items may not be eligible for return unless they arrive damaged or defective.

3. Return Process

Follow these steps to return an item:

1. Contact Us:

   • Reach out to our customer service team within the 30-day return window.
   • Email: [email protected]
   • Phone: (402) 715-5463
   • Contact Form: https://italgemjewellers.com/contact/

2. Provide Order Details:

   • Include your order number, the item(s) you wish to return, and the reason for the return.
   • Attach photos of damaged or defective items, if applicable.

3. Receive Return Authorization:

   • Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number along with detailed return instructions.

4. Prepare Your Return:

   • Securely package the item(s) in their original packaging.
   • Include the RMA number inside the package to ensure proper processing.

5. Ship the Return:

   • Use a reliable shipping carrier such as FedEx, UPS, or USPS.
   • Retain your shipping receipt and tracking number for your records.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Refunds:

  • Refunds will be processed to your original method of payment within 2-5 business days after approval.
  • You will receive a confirmation email once the refund has been issued.

• Rejected Refunds:

  • If your return does not meet the eligibility criteria, we will notify you with reasons for the rejection.

5. Damaged or Lost Items

We take great care in ensuring that your orders arrive safely and in perfect condition. However, if you receive a damaged or defective item, please contact us immediately:

• Reporting Damages:

  • Notify us within 7 business days of receiving the damaged or defective item.
  • Provide your order number and detailed information about the issue.
  • Attach clear photos showing the damage or defect.

• Resolution:

  • We will arrange for a replacement at no additional cost or issue a full refund, depending on your preference and product availability.

• Lost Items:

  • If your order is confirmed as lost in transit, contact us within 7 business days of the expected delivery date.
  • We will work with the shipping carrier to locate your package and, if necessary, send a replacement or issue a refund.

6. Non-Returnable Items

Certain items are non-returnable due to their nature:

• Customized or personalized products
• Intimate or sanitary goods
• Gift cards
• Items marked as final sale

7. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired product.

8. Return Shipping Costs

• Orders Over $199:

  • Free Return Shipping is provided for orders exceeding $199.
  • No additional shipping fees will be charged for returning eligible items.

• Orders Under $199:

  • A flat return shipping fee of $7.99 applies to orders below $199.
  • This fee covers the cost of processing your return.

9. Handling Charges

Handling fees are included in the shipping costs outlined above. These fees cover the expenses associated with processing, packaging, and inspecting returned items to ensure they meet our quality standards.

10. Additional Considerations

• Multiple Items:

  • If your return includes multiple items, each item must individually meet the return criteria.

• Gift Returns:

  • If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return.

• Partial Refunds:

  • Partial refunds may be granted for items that are not in their original condition or are missing parts for reasons not due to our error.

11. Contact Information

If you have any questions or need assistance with your return or refund, please do not hesitate to contact us:

• Email: [email protected]
• Phone: (402) 715-5463
• Contact Form: https://italgemjewellers.com/contact/
• Address:
   

  Stephen Center Inc

  2723 Q Street
Omaha, NE, 68107
United States


Our dedicated customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM EST, to assist you with any inquiries or concerns.

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Thank you for choosing Italgem Jewellers! We value your trust and are committed to ensuring your satisfaction with every purchase. Our Refund and Returns Policy is designed to provide you with peace of mind and confidence in shopping with us. Should you have any further questions or require assistance, please reach out to our customer service team.

Last Updated: January 4, 2025